{"id":23,"date":"2019-05-24T17:42:24","date_gmt":"2019-05-24T17:42:24","guid":{"rendered":"https:\/\/vacationpropertymaids.com\/?page_id=23"},"modified":"2025-11-20T21:56:24","modified_gmt":"2025-11-20T21:56:24","slug":"faqs","status":"publish","type":"page","link":"https:\/\/vacationpropertymaids.com\/es\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"
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Frequently Asked Questions<\/h1>

\u00bfQu\u00e9 servicios ofrecen?<\/h4><\/i><\/div>

Nos especializamos en la limpieza de rentas vacacionales, incluyendo limpiezas profundas, limpieza de rotaci\u00f3n (turnovers),\u00a0limpieza profunda por mudanza (Move-in\/Move-out)<\/a>,\u00a0limpieza de garajes<\/a>\u00a0y la reposici\u00f3n de art\u00edculos esenciales para que su propiedad est\u00e9 siempre lista para sus hu\u00e9spedes.<\/span><\/p>\n<\/div><\/div>

\u00bfC\u00f3mo puedo contratar sus servicios?<\/h4><\/i><\/div>

Puede facilmente reservar en l\u00ednea<\/a> a trav\u00e9s de nuestro sitio web o contactarnos directamente phone call or text message<\/a>. We recommend scheduling at least 24 hours in advance.<\/span><\/p>\n<\/div><\/div>

Do you provide deep cleaning services? If so, what does that include?<\/h4><\/i><\/div>

Yes, we offer deep cleaning services. This includes thorough cleaning\u00a0 top to bottom including all appliances inside and out, cleaning behind furniture (washing windows per request only) deep cleaning means\u00a0 detailed cleaning top to bottom.<\/span><\/p>\n<\/div><\/div>

How do you handle linens and towels?<\/h4><\/i><\/div>

We strip used linens and towels, replace them with fresh ones, and ensure all used items are laundered properly, even in the property of offsite. We can also manage an inventory of linens and towels if needed.<\/span><\/p>\n<\/div><\/div>

Do you supply your own cleaning products and equipment?<\/h4><\/i><\/div>

Yes, we bring our own\u00a0 cleaning products and professional-grade equipment. However, if you have specific products you prefer, we can use those as well.<\/span><\/p>\n<\/div><\/div>

Can you restock supplies like toilet paper, soap, and paper towels?<\/h4><\/i><\/div>

Absolutely, we can restock basic supplies as part of our service. We keep track of the inventory and ensure everything is fully stocked for the next guest, also you can order with Instacart and get delivered to the property while we are cleaning at no extra charge or we can go and purchase bulk\u00a0 supplies for the entire month. <\/span><\/p>\n<\/div><\/div>

Is the Vacation Property Maids team trained before coming to my rental experienced?<\/h4><\/i><\/div>

Yes, all team member are fully train and have experience before they are permitted to go on jobs by themselves<\/p>\n<\/div><\/div>

\u00bfQu\u00e9 m\u00e9todos de pago aceptan?<\/h4><\/i><\/div>

Aceptamos las principales tarjetas de cr\u00e9dito, tarjetas de d\u00e9bito y pagos por transferencia ACH. Tenga en cuenta que se aplicar\u00e1 un cargo del 1% para pagos ACH y una comisi\u00f3n por procesamiento del 3% para pagos con tarjeta de cr\u00e9dito. Tambi\u00e9n aceptamos VENMO y PayPal. <\/span><\/p>\n<\/div><\/div>

\u00bfCu\u00e1les son sus zonas de servicio?<\/h4><\/i><\/div>

Our Reliable Vacation Rental Cleaning Services cover the following areas:<\/p>\n

San Diego County:<\/strong><\/a>
\nCardiff, Carlsbad, Coronado, Del Mar, Encinitas, Imperial Beach, La Jolla, Ocean Beach, Oceanside, Pacific Beach, Poway, Ramona, Solana Beach<\/p>\n

Los Angeles:<\/strong><\/a>
\nAltadena, El Segundo, Glendale, Long Beach, Palos Verdes, Redondo Beach, San Pedro, Signal Hill, Torrance, Van Nuys, Venice<\/p>\n

Orange County:<\/strong><\/a>
\nAnaheim, Balboa Island, Buena Park, Costa Mesa, Fountain Valley, Garden Grove, Huntington Beach, Irvine, New Port, Santa Ana, Seal Beach, Stanton, Tustin, Westminster<\/p>\n<\/div><\/div>

What is your availability?<\/h4><\/i><\/div>

We offer flexible scheduling to accommodate check-in and check-out times. Our team is available seven days a week, including holidays.<\/span><\/p>\n<\/div><\/div>

How much notice do you need for a booking?<\/h4><\/i><\/div>

Ideally, we prefer at least 12 hours’ notice, but we can accommodate last-minute requests depending on our availability (with an extra fee of $75).<\/span><\/p>\n<\/div><\/div>

How do you handle keys and access to the property?<\/h4><\/i><\/div>

We have secure procedures for handling keys, including coded lockboxes or secure key exchanges. We also respect any specific access instructions provided by property managers or owners.<\/span><\/p>\n<\/div><\/div>

\u00bfC\u00f3mo garantizan la calidad del servicio?<\/h4><\/i><\/div>

Our team follows a detailed cleaning checklist and undergoes regular training to meet high standards. We welcome your feedback to ensure satisfaction.<\/span><\/p>\n<\/div><\/div>

What happens if my vacation rental cleaning falls on a statutory holiday?<\/h4><\/i><\/div>

We do clean even if it is a Holiday or Sunday!<\/p>\n

Please note that a holiday fee of $50 will be applied for scheduling a vacation rental cleaning on a holiday date.<\/p>\n<\/div><\/div>

What happens if something is not cleaned to our satisfaction?<\/h4><\/i><\/div>

All our services are guaranteed. We do this because we make quality the priority.<\/p>\n

Please call our office within 24 hrs if you are not 100% satisfied. The cleaning crew will go back to your home to correct the situation.<\/p>\n<\/div><\/div>

\u00bfTendr\u00e9 siempre a la misma persona para la limpieza?<\/h4><\/i><\/div>

Nos esforzamos por brindar un servicio constante; sin embargo, debido a la programaci\u00f3n, el personal podr\u00eda variar. Tenga la seguridad de que todos los miembros de nuestro equipo est\u00e1n altamente capacitados y han pasado por una revisi\u00f3n de antecedentes penales.<\/span><\/p>\n<\/div><\/div>

Is there a cancellation fee?<\/h4><\/i><\/div>

Requerimos un aviso de 24 horas para cancelar o reprogramar su servicio sin penalizaci\u00f3n. Las cancelaciones realizadas con menos de 5 horas de antelaci\u00f3n tendr\u00e1n un cargo del 50% de la tarifa del servicio<\/p>\n<\/div><\/div>

\u00bfHay alg\u00fan cargo adicional?<\/h4><\/i><\/div>

Pueden aplicarse cargos adicionales por suciedad excesiva, pelo de mascotas o solicitudes de \u00faltimo minuto. Siempre le comunicaremos cualquier cargo extra por adelantado.<\/span><\/p>\n<\/div><\/div>

\u00bfC\u00f3mo puedo contactarlos?<\/h4><\/i><\/div>

Puede comunicarse con nosotros v\u00eda telef\u00f3nica, 888-440-4187<\/a>,\u00a0email<\/a>, o\u00a0use nuestro formulario de contacto<\/a>, para cualquier pregunta o asistencia que necesite.<\/span><\/p>\n<\/div><\/div>

Are you insured?<\/h4><\/i><\/div>
Absolutely. Vacation Property \u00a0Maids operates as a referral agency, \u00a0we maintain General Liability insurance and Workers Compensation for our business operations. In addition, we require every independent cleaner we refer to carry their own general liability and workers compensation insurance, ensuring peace of mind for\u00a0our\u00a0clients.<\/span><\/div>\n<\/div><\/div>

What happens if something is missing or broken?<\/h4><\/i><\/div>
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We\u2019re committed to transparency and care. If our cleaners notice something broken or out of place during the cleaning, they\u2019ll always report it right away. We take great pride in treating every property with respect and attention to detail.<\/span><\/p>\n

If you discover something broken after the cleaning, please let us know as soon as possible so we can review the situation together. We\u2019ll evaluate the circumstances based on the information available and the conditions of service, always aiming for a fair and reasonable resolution for everyone involved.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>

What Our Clients Say<\/h3>\n\t
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