Frequently Asked Questions

Yes, all team member are fully train and have experience before they are permitted to go on jobs by themselves

Send your instant bank transfer through Zelle (zellepay.com), Venmo, PopMoney Check, or ACH (No processing fee)

Automated credit card payments are allowable by request and will incur a 3% processing fee.

NO, but we recommend to have your own vacuum, to avoid bugs from one house to another.

We serve all San Diego County

Yes, we can do your same day cleaning service with a extra fee of $75

Absolutely

We hope it wont happen but if happen, the first thing we do reported to you and replace it.

We will be glad to resolve the matter to your satisfaction.

We do clean even if it is a Holiday or Sunday!

Please note that a holiday fee of $50 will be applied for scheduling a vacation rental cleaning on a holiday date.

All our services are guaranteed. We do this because we make quality the priority.

Please call our office with in 24 hrs if there are any problems. The cleaner will go back to your home to correct the situation.

We make every effort to send the same service provider’s each time.

Occasionally there may be a change in service providers due to illness, days off, vacation, or they may no longer work for Vacation Property Maids.

Therefore, it is not possible for us to guarantee the same individual/team for each cleaning.

In the event of such an occurrence, we will find a replacement.

If a cleaning appointment is canceled less than 5 hours in advance, a 50% fee will apply to cover cleaning crew time and gas for them.

If it is necessary to cancel/skip your regular cleaning day, Vacation Property Maids merely requires a 24 hours notice. If Vacation Property Maids receives less than 24 hours notice, or can’t access your home, it will be necessary for us to charge the full price of your cleaning. Future scheduled cleanings will remain unchanged. Please be sure to call in any termination of regularly scheduled cleanings.

Pet fee: $50 (1 bedroom, 1 bathroom), $75 (2 bedroom 2 bathroom), $100 (3 bedrooms+).

Extra Cleaning Fee

Prices vary from $30 to $150 extra depending on the condition of the property. Like extra dishes, extra laundry, extra cleaning (smoke smell or strong odors), or a very messy place (We will send photo evidence).

If the guest didn’t check out on time, there will be an extra fee:

1 cleaner: $30 (20 min to 1hr)
2 cleaners: $50 (20 min to 1hr).